company offers phone service in Metro East
By Dan Wiszkon
Metro East residents now have another choice for telephone service
that could result in considerable monthly savings. Peak Communications,
which Grant and Michelle Wuller of Belleville own, began offering
phone service July 1. The couple also owns Peaknet and Peak Computer
Systems, which also are based at 6400 W. Main St. in Belleville.
Wuller, vice president of operations at Peak Communications, said
that although the new company can sign up customers across the
state, the main focus is on residents and businesses in St. Clair,
Madison, and Monroe counties. Wuller believes the company's local
ties and commitment to customer service gives it an advantage
over its larger competitors.
"When customers call us, they will get a live person to answer
their questions as opposed to a machine," she said. "Customer
service has always been important to us."
The Illinois Commerce Commission recently certified Peak Communications.
Wuller said Peak Communications is the culmination of three years
of planning and working with government at various levels. The
federal government opened the doors for competition in the telephone
industry with the Telecommunications Act of 1996.
"More choice is good because the consumer always wins,"
Wuller said noting the lower pricing and better service that usually
accompanies new competition in the telephone industry.
Belleville's officials expressed support for the new phone service
"We look forward to working with (Peak Communications) and
applaud Peaknet for continuing to diversify the economic base
of the area," said Mike Malloy, the city's director of economic
development and planning.
Wuller said customers who switch from their carriers to Peak Communications
will be able to keep their same telephone numbers and lines because
of an interconnection lease agreement with SBC. The new company
has a long-range plan of serving 10,000 customers, she said.
The average cost for residential service with Peak Communications
is $22.95 per month for unlimited local calls and three special
features such as call waiting, speed 6 calling, and three-way
calling. The same service costs $29.95 with six features including
"By combining local and long distance, customers will find
their monthly savings are considerable," said Mark Carey,
vice president for sales.
For more information about Peak Communications, visit the company's
Internet site at peakcommunications.net or call the office at